MoverPilot Privacy Policy

MoverPilot LLC (“MoverPilot,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.moverpilot.ai (the “Website”) or use our services, applications, platforms, and communication tools (collectively, the “Services”). By accessing or using our Services, you agree to this Privacy Policy and our Terms of Service.

This Privacy Policy applies to all individuals or entities who interact with our Services, including Clients, Customers, Authorized Users, and end-users (“you”). If you do not agree with our policies, please do not use the Services.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

Account registration details (name, email, phone, password)
Billing information (billing address, payment method)
Customer communications (emails, chat messages, support inquiries)
Marketing or survey responses
User-generated content (e.g., booking requests, uploaded documents, job notes, reviews)

1.2 Information We Collect Automatically

Usage data (pages visited, time on site, clicks, workflows used)
Device and browser information (IP address, OS, browser type)
Cookies and tracking data (see Section 4)
Location information (IP-based or device-based, with consent)
Metadata from communications (e.g., time of SMS, call logs, recipient info)

1.3 Information from Third Parties

Integrations (e.g., Twilio, Stripe, Google)
Public sources and review sites
Partners, affiliates, or marketing providers

2. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

To operate, maintain, and improve our Services
To personalize your experience and tailor content
To process transactions, billing, and communication usage fees
To communicate with you (service alerts, booking updates, support)
For marketing and promotional purposes (with opt-out options)
To enforce our Terms of Service and policies
To comply with legal obligations

3. SHARING YOUR INFORMATION

We may share your information:

With service providers (e.g., hosting, billing, analytics, telephony)
With third-party integrations you enable (e.g., calendar sync, payments, lead sources)
With marketing and advertising platforms (e.g., Google Ads, retargeting providers)
In connection with a business transaction (e.g., merger or acquisition)
To comply with law, regulation, or legal process
With your consent

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, pixel tags, and similar technologies to:

Remember user preferences
Analyze traffic and usage patterns
Deliver targeted ads and retargeting campaigns

You can control cookies through your browser settings. Blocking cookies may affect your experience using the Services.

5. DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

6. YOUR RIGHTS & CHOICES

Access and correct your personal data through your account settings
Opt out of marketing emails via the unsubscribe link
Request deletion of your account and associated data by contacting us

7. SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no internet-based service can guarantee absolute security.

8. INTERNATIONAL USERS

If you access the Services from outside the U.S., you consent to the transfer of your data to the United States and the application of U.S. laws.

9. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 13. We do not knowingly collect personal data from children under 13. If we become aware that we have done so, we will delete it.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Material changes will be notified by email or via the Services. Your continued use of the Services after any changes indicates your agreement to the revised Privacy Policy.

11. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

support@moverpilot.ai

www.moverpilot.ai